Return & Refund Policy
We want you to be satisfied with your purchase. Here's everything you need to know about returns and refunds.
Applies to all orders from thekranken.com
Return Window
You have 30 days from the date of delivery to request a return. If 30 days have passed since your order was delivered, we cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- Unused and Uninstalled - We cannot accept tensioners that have been installed, tensioned, or used on a vehicle.
- Original Packaging - The item must be in its original packaging with all tags, labels, and protective covers intact.
- Proof of Purchase - A receipt or order number is required to complete your return.
Non-Returnable Items
The following cannot be returned:
- Items that have been installed or used
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Shipping Costs
- Defective or Incorrect Items - If you received a defective item or the wrong part due to our error, we will provide a prepaid shipping label.
- Fitment Issues / Change of Mind - If you are returning an item because it does not fit (and you did not verify fitment with us prior to purchase) or you changed your mind, you are responsible for return shipping costs. Shipping costs are non-refundable.
Restocking Fee
All returns due to customer remorse, wrong part ordered, or fitment issues are subject to a 25% restocking fee. This fee will be deducted from your refund amount. No restocking fee applies to defective items.
How to Initiate a Return
- Contact Us - Email returns@thekranken.com with your order number and the reason for the return.
- Receive RMA - We will review your request. If approved, we will provide a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Do not send items back without an RMA number.
- Ship - Pack the item securely in its original packaging and ship it to the address provided in your RMA email.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days, depending on your bank's processing times.
Contact for Returns
If you have any questions about returning your item, reach out to us directly: