We want you to be fully satisfied with your purchase of Kranken Snow Chain Tensioners. If for any reason you are not happy with your product, you may be eligible for a return or exchange under the following terms:

Eligibility for Return

• Items must be returned within 30 days of receipt, with the exception of tire chains that do not fit, which must be returned with 2 weeks of receipt. [Items returned after 30 days may be subject to a 25% restocking fee].
• Product must be unused, uninstalled, and in its original
• Proof of purchase (receipt, order confirmation) is
• You will be responsible for return shipping costs unless the return is due to a manufacturer defect or a fulfillment error.

Non-Returnable Items

• Products that have been used, installed, or show signs of wear, including signs of rust and corrosion.
• Items returned without original packaging or
• Products damaged due to misuse, improper installation, or
• Clearance or final sale items (if applicable).

Exchanges

• We will replace defective or damaged items at no additional
• Exchange requests for the wrong size must be unused and in resalable
• Contact us first to confirm availability of exchange

Refunds

• Approved returns will be refunded to the original method of
• Refunds typically process within 5–7 business days after we receive and inspect the
• Original shipping costs are non-refundable unless the return is due to a manufacturer defect or fulfillment

Return Instructions

1. Email us at returns@thekranken.com with your order number and reason for
2. Wait for a Return Authorization Number (RMA) and return shipping
3. Pack the item securely in the original
4. Ship to the address provided (customer is responsible for return shipping unless otherwise stated).

■■ Warranty-Related Returns

If your item is defective and covered under our 1-Year Limited Warranty, please see our Warranty Policy or contact support for a warranty claim instead of a return.

Questions? Reach our customer care team at support@thekranken.com

KRANKEN LIMITED ONE-YEAR WARRANTY

Thank you for purchasing your Kranken Snow Chain Tensioners. We stand behind the quality of our product and offer a limited warranty as follows:

Warranty Coverage:

• Covers defects in materials and workmanship for products used under normal conditions
• Valid for one (1) year from the date of purchase

What’s Covered:

• Breakage or failure during normal, intended use
• Defects in construction or components
• Premature material degradation

What’s Not Covered:

• Damage from misuse, over-tensioning, or improper installation
• Damage caused by road hazards, wrecks, or collisions
• Wear and tear from normal use
• Use with incompatible tire sizes or vehicles
• Use in off-road, commercial, or fleet settings (unless stated)

To File a Claim:

1. Contact our Warranty department via email at support@thekranken.com
2. Provide:
   • Proof of purchase (receipt or order confirmation)
   • At least 3 clear photos of the issue
   • Description of the use case and problem

Warranty Remedy:

• If approved, we’ll provide a replacement product or store credit
• Warranty is non-transferable and valid only to the original purchaser

Disclaimer: This warranty is in lieu of all other warranties. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The manufacturer shall not be liable for any incidental or consequential damages arising from the use of this product. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

WARNING & LEGAL DISCLAIMER

READ BEFORE USE

• Always verify compatibility with your vehicle and tire size before
• Tensioners must be installed properly for safe Follow all instructions included or visit thekranken.com/install for a video guide.
• Not intended for speeds over 30 mph (48 km/h).
• Do not use damaged or worn tensioners. Inspect before every
• Improper installation or use may cause vehicle damage or serious

LIABILITY LIMITATION

Kranken assumes no liability for damage to vehicle, tires, or injury resulting from misuse, incorrect installation, or failure to follow safety instructions. Buyer assumes all risk of use. See Kranken’s Warranty policy for further information on liability limitations.

⚠ CALIFORNIA WARNING

This product can expose you to chemicals including [name of one or more chemicals], which is [are] known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.